Returns & Exchange Policy

Ready-to-ship pieces may be exchanged within 7 days of delivery, provided they are unworn, unaltered and returned in the original packaging with the invoice and materials card.

Raise an exchange request by writing to care@garimazaaveri.com with your order number and photographs of the piece.

The following are final sale and cannot be exchanged or returned:

• Bespoke and made-to-order pieces created to your specification.
• Customised or resized pieces, including altered chains and bangle sizes.
• Pieces that show signs of wear, damage or third-party repair.
• Earrings and noserings, for hygiene reasons, unless received damaged.

If your parcel arrives damaged or contains the wrong item, contact us within 48 hours of delivery with photographs of the parcel and piece. We will arrange a free reverse pickup and send a replacement or a full refund — your choice.

Please record an unboxing video where possible; it makes claims with our courier partners considerably faster.

Approved refunds are processed to the original payment method within 7–10 working days of us receiving and inspecting the returned piece.

Shipping charges on international orders and any customs duties already paid are non-refundable.

Every Garima Zaaveri piece is covered by free re-polishing and re-plating for life. Manufacturing defects are repaired free within 6 months of purchase. Damage from wear, impact or chemical exposure is repaired at a nominal charge — write to us and we will quote before starting any work.